Concept of SUP.9 Problem Resolution & SUP.10 Change Request Management
Both processes leads to changing project work products which are already baselined. To update the baselined work products, change (control) management (part of Configuration Management Process) is called. However, before calling change management process, the analysis of defects / change request shall be completed. The concept of their implementation is shown below:
Automotive SPICE defines two processes; SUP.9 Problem Resolution Management (PRM) & SUP.10 Change Request Management (CRM) Process. Few organisation manages these two processes with same tool & combines the flow but identifies with categorisation.
Difficulty is seen when CMMI based organisation tries to fulfil the CRM requirements using SG2 requirement of CM Process Area of CMMI. Some of the activities are not get defined completely. By adding additional requirements as indicate above (also defined in Automotive SPICE SUP.10), the compliance to SUP.10 can be achieved.
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